Privacy Policy

1. Who We Are

This Privacy Policy applies to SignalElectro Supply Ltd, a company registered in England and Wales (Company Number: 17341512), with a registered address at 43 Oakfield Road, East Cowes, PO32 6DS, United Kingdom.

For any queries relating to this Privacy Policy or how we handle your personal data, please contact us at: [email protected]

SignalElectro Supply Ltd is the data controller in respect of personal data collected via this website and its trade enquiry and contact processes.

2. What Personal Data We Collect

We collect personal data when you choose to submit a trade enquiry or contact form on this website. The categories of personal data we may collect include:

• Full name
• Company name and business type
• Email address
• Telephone number (if voluntarily provided)
• Business description (if provided)
• Product category, product or part name, model number or reference
• Manufacturer or brand references
• Quantity required
• Technical specification notes
• Compatibility notes
• Intended use
• Installation conditions
• Warranty or documentation requirements
• Delivery location
• Required timeline
• Supply type preference (one-off, repeat, project-based, etc.)
• Additional notes submitted with an enquiry
• General enquiry or contact message content

We do not collect special categories of personal data (as defined under UK GDPR). We do not collect payment card details, financial account information, or government identification through this website.

3. How We Use Your Personal Data

We use the personal data you submit for the following purposes:

• To review and respond to trade enquiries submitted through the trade enquiry form
• To respond to general contact messages submitted through the contact form
• To assess whether we are able to support your product requirement based on the details provided
• To communicate with you in relation to your enquiry, including follow-up questions to clarify product specifications, model details, compatibility requirements, or supply terms
• To maintain a record of enquiry communications for the purpose of managing our supply process

We do not use your personal data for unsolicited marketing, third-party advertising, or automated profiling. We do not sell your personal data.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Consent: Where you submit a form and provide explicit consent, we process your data on the basis of that consent. You may withdraw consent at any time by contacting us at [email protected].
• Legitimate Interests: Where processing is necessary for the legitimate interest of responding to a business-to-business trade enquiry you have initiated, and where those interests are not overridden by your rights and interests.

5. Data Retention

We retain personal data submitted through enquiry and contact forms for a reasonable period sufficient to fulfil the purpose for which it was collected — specifically, to review and respond to your enquiry and to maintain a record of enquiry communications in connection with the supply process.

We do not retain personal data for longer than is necessary for these purposes. Where an enquiry is not progressed to a supply arrangement, we retain the data for a limited period only. You may request erasure of your data at any time by contacting us (see Section 8 below).

6. Who We Share Your Data With

We do not sell your personal data to third parties. We do not share your personal data with third parties for marketing purposes.

We may share personal data with:

• Technical service providers who provide website hosting, email, or form handling infrastructure, where such providers act as data processors under appropriate contractual arrangements.
• Suppliers or logistics providers strictly to the extent necessary to progress a confirmed supply arrangement — for example, sharing a delivery address with a logistics provider where a supply has been confirmed on agreed commercial terms.

Any third-party processors engaged by SignalElectro Supply Ltd are required to handle personal data in accordance with UK data protection law and our instructions.

7. Cookies

This website may use cookies to support basic site functionality and, where consent is given, optional analytics. Please refer to our Cookie Policy for full details of the cookies used on this website and how to manage your preferences.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data is corrected.
• Right to Erasure: You may request that your personal data is deleted where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn, or where applicable legal grounds apply.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used format.
• Right to Object: You may object to processing based on legitimate interests where you have grounds relating to your particular situation.

To exercise any of these rights, or to raise a query about how we handle your personal data, please contact us at: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

9. Data Security

We take reasonable technical and organisational measures to protect personal data submitted through this website against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee the security of data transmitted to us electronically.

10. International Transfers

Where we use third-party infrastructure providers whose servers may be located outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place in accordance with UK data protection law. Where required, we rely on adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or business operations. The "Last updated" date at the top of this page will reflect the date of the most recent revision. Continued use of this website after changes to this policy constitutes acceptance of the updated terms.

12. Governing Law

This Privacy Policy is governed by the laws of England and Wales. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data, please contact: